Customer Service

 

Customer Service

Opening Hours

8.00am – 4.00pm weekdays

Delivery

All meals are sent by courier and should arrive within 2-4 working days (New Zealand customers) and 5-7 working days (Australian customers) from the date payment is received. Rural deliveries may take slightly longer. The price to deliver is calculated in accordance with the CourierPost/DHL tariff based on your order to optimise space and minimise cost.

*Please note Radix Nutrition only currently ships to New Zealand and Australian addresses.

Returns

Damaged Goods

We accept responsibility for breakages in transit within New Zealand. If you experience a breakage, please hold on to the item(s) and packaging and notify us immediately at [email protected]. Defective or damaged goods need to be returned with the packaging within 10 days and will be replaced at our cost.

Changed Your Mind

We design our products to help you perform and feel at your best, so if they’re not working exactly right for you, we’ve got you covered. We can happily exchange or refund any order within 14 days of purchase. All we ask is that your products are unopened and in the same condition you received them in. More info under the returns page.

Lost in Transit

We accept responsibility for parcels lost in transit within New Zealand, provided we are notified within 7 days via email at [email protected].

Cancel Order

If you wish to cancel your order please contact us by email as soon as possible, include your order number and "Cancel Order" in the subject line of your email to [email protected]. We cannot cancel an order once it has been dispatched.

Non-Refundable/Returnable Goods

• All items listed as SALE items (due to short expiry dates or discontinued lines)
• Lost products due to incorrect address and postcode details supplied by the customer during the ordering process
• Goods damaged/used by the customer